EM
Evangelina M
1 reviews | Active since Apr 2010
09 Nov 2017, 12:47
unauthorised mobile content fee
edgars has been debiting my account with mobile content fee for R19.99 since last year without my permission. I have requested their customer service personnel to reverse it since june 17 but nothing is done.
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Replies (3)0
Replies (3)
Edgars's replyOfficial
09 Nov 2017, 13:01Kindly be advised that as per the system records and an update on query with ref no ***/GO : the Mobile content has been cancelled as requested by our valued customer. We apologise again for any frustrations incurred.
Kindly find the direct RMCS details below for further clarity
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply09 Nov 2017, 13:01
Official
Kindly be advised that as per the system records and an update on query with ref no ***/GO : the Mobile content has been cancelled as requested by our valued customer. We apologise again for any frustrations incurred.
Kindly find the direct RMCS details below for further clarity
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
09 Nov 2017, 13:02Kindly be advised that as per the system records and an update on query with ref no ***/GO : the Mobile content has been cancelled as requested by our valued customer. We apologise again for any frustrations incurred.
Kindly find the direct RMCS details below for further clarity
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply09 Nov 2017, 13:02
Official
Kindly be advised that as per the system records and an update on query with ref no ***/GO : the Mobile content has been cancelled as requested by our valued customer. We apologise again for any frustrations incurred.
Kindly find the direct RMCS details below for further clarity
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
EM
Evangelina M's updateReviewer Update
21 Nov 2017, 15:39thanks for the refund but its half the amount I was expecting! i have receipts showing that I have been debited since last year but edgars refunded me for 6 months only! i need the total to be refunded. Thanks
EM
Evangelina M's update21 Nov 2017, 15:39
Reviewer Update
thanks for the refund but its half the amount I was expecting! i have receipts showing that I have been debited since last year but edgars refunded me for 6 months only! i need the total to be refunded. Thanks