Unauthorised item on account

There is an unauthorised line item on my account for some service Edgars decided to add to my account without my consent. I have raised a concern and followed up twice to which I am still waiting on a resolution. I have made it clear I will not be paying until the issue is resolve and expect this not to affect my credit score.

There has been no effort from your side and as such, trust my request to be respected. I will do a credit check after the issue has been resolved and bill Edgars to resolve it as outlined in my initial email.

Have your accounts department contact me ASAP.