nI
nathaneil I
1 reviews | Active since Jan 2014
20 Aug 2015, 21:15
unauthorised deductions from my account
Got my statement for the month of June and there was something strange I saw. There was money going off for some kind of mobile content service that I don't know of an I called Edgars to stop it they said they we're going to refund me the money paid back to me. The deductions is still going of and it is August.. I want answers or you will definitely hear from my lawyer. I am so disappointed. I want feedback pronto.
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Edgars's replyOfficial
24 Aug 2015, 13:23Hello Nate8,
Thank you for bringing this matter to our attention. Please be advised Mobile Content is cancelled and the amount debited is reversed into your account. We apologise for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please be advised Mobile Content is cancelled and the amount debited is reversed into your account. We apologise for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply24 Aug 2015, 13:23
Official
Hello Nate8,
Thank you for bringing this matter to our attention. Please be advised Mobile Content is cancelled and the amount debited is reversed into your account. We apologise for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please be advised Mobile Content is cancelled and the amount debited is reversed into your account. We apologise for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***