nI
nathaneil I
1 reviews | Active since Jan 2014
27 Jun 2015, 10:19
unauthorised deductions
I looked at my statement and saw I am being charged for products without my concent I was never called to join and mobile sms service nor the mobile content services I'm being charged for. I went into the shop and spoke to one of your consultant's he phoned head office and informed them of my problem, they said they will call me in 24 hour it's been four days no response. . If Edgars can't provide me with a voice recording that says I want to join or have that products, they will hear from my lawyer or we reach a settlement or I take you to court. I'm really disappointed.
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Edgars's replyOfficial
30 Jun 2015, 14:19Hello Nate8,
Thank you for raising your apprehensions with us. Please be advised the Mobile Content is cancelled and the amount debited is credited. It will update on the next month's statement. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you need any other assistance, please contact us on the below number.
Kind regards,
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Please be advised the Mobile Content is cancelled and the amount debited is credited. It will update on the next month's statement. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you need any other assistance, please contact us on the below number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply30 Jun 2015, 14:19
Official
Hello Nate8,
Thank you for raising your apprehensions with us. Please be advised the Mobile Content is cancelled and the amount debited is credited. It will update on the next month's statement. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you need any other assistance, please contact us on the below number.
Kind regards,
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Please be advised the Mobile Content is cancelled and the amount debited is credited. It will update on the next month's statement. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you need any other assistance, please contact us on the below number.
Kind regards,
Edcon customer experience team,
***
Best regards,