kS
khomotso S
1 reviews | Active since Oct 2016
17 Mar 2017, 05:30
Unauthorised deductions
<p>Some time last year a consultant from edgars called me to tell me about the VIP benefits for account holders, I agreed and however I changed my mind and called after a few days and told them to cancel the offer, I just checked my statement now and noticed that they have been deducting the R60 from my account without my approval. </p> <p>This is totally unacceptable please reverse all the R60 you took from my account, I will settle your account as soon as I can and cancel the contract, I cannot be buying from people who ***** from me.</p>
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Edgars's replyOfficial
17 Mar 2017, 12:24Thank you for taking the time to send through an email.
Please be advised we do not have any records confirming cancellation from our side your profile shows active hence you have been billed for the service. However we have referred your query to our regional credit office for investigation purposes. Feedback confirming resolution will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply17 Mar 2017, 12:24
Official
Thank you for taking the time to send through an email.
Please be advised we do not have any records confirming cancellation from our side your profile shows active hence you have been billed for the service. However we have referred your query to our regional credit office for investigation purposes. Feedback confirming resolution will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,