Unauthorised debit order has caused you a customber of over 10 years

<p>I have had account number 6 ********** 4 ********** with Edgars for over 10 years. I have paid the account without fail for years through internet banking or at the store. On 28/02/2017 ,an authorised debit of R390.16 went through my Standard Bank account ,which had less funds than the debit order amount.</p> <p>I was charged R115 by Standard Bank for this unauthorised debit order.</p> <p>I phoned Edgars accounts division on 08/03/2017 and spoke to Promise Nkabinde to find out about the unauthorised debit order. She promised that this will be investigated and that I will receive feedback within 72 hours. I was given reference number 1 ********** 154-GO.</p> <p>On 13/03/2017 I phoned Edgars accounts division again and spoke to Ntombi Nyangule to follow up and get an update. She promised that her manager will call before COB to update me. I did not receive the promised call. On 14/03/2017 I phoned the Edgars accounts division again and spoke to Andile Gumede to follow up. She informed me that the previous 2 agents had no updated my query and that her manager Shanday van Wyk would call me before the end of the day. On 06/03/2017, I paid R400 into my Edgars account.</p> <p> </p> <p>I'm really disappointed with how I have been treated by all involved at Edgars</p> <p>Your failure to resolve query</p> <p> ********** 0800/GO has led me to finally close the account.My R115 has still not been repaid as promised.</p> <p> </p> <p> ********** 0800/GO</p> <p> </p>