Unauthorised debit order from Edgars

<p>I have had account number ********** ********** 24 with Edgars for over 10 years. I have paid the account without fail for years through internet banking or at the store. On 28/02/2017,an authorised debit of R390.16 went through my Standard Bank account ,which had less funds than the debit order amount.</p> <p>I was charged R115 by Standard Bank for this unauthorised debit order.</p> <p>I phoned Edgars accounts division on 08/03/2017 and spoke to Promise Nkabinde to find out about the unathorised debit order. She promised that this will be investigated and that I will receive feedback within 72 hours. I was given reference number 1 ********** 154-GO.</p> <p>On 13/03/2017 I phoned Edgars accounts division again and spoke to Ntombi Nyangule to follow up and get an update. She promised that her manager will call before COB to update me. I did not received the promised call. On 14/03/2017 I phoned the Edgars accounts division again and spoke to Andile Gumede to follow up. She informed me that the previous 2 agents had no updated my query and that her manager Shanday van Wyk would call me before the end of the day. On 06/03/2017, I paid R400 into my Edgars account.</p> <p> </p> <p>I'm really disappointed with how I have been treated by all involved at Edgars. I need to be paid back the R115 charged by my bank for the unathorised debit order. I'm strongly considering paying off the account and terminating my relationship of over 10 years with Edgars</p>