Unauthorised debit for insurance/payment protectio

Item: Edgars
Rating: 2
Author: Rish D

When I went to pay my Edgars account at Sandton this past week I was shocked to learn that as from Nov 2014 I am being charged a fee for premium protection based on outstanding balance. I never asked for this nor did I request this. The customer service dept says it is compulsory or I must produce a copy of my own Insurance life policy. This is unacceptable

Helpful (0)

Replies (1)

Edgars's replyOfficial

23 Mar 2015, 17:20

Hello rish01,

We are deeply sorry for the financial services enrolled without your consent. Please note we have referred this matter to the accounts department for intervention. We assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact the accounts department on ***

Kind regards.
Edcon customer experience team,
***

Edgars's reply23 Mar 2015, 17:20

Official