JK
Japie K
1 reviews | Active since Jul 2014
27 Aug 2015, 12:20
Unauthorised charges to my Edgars account
I paid my Edgars account fully on 11/07/2015. All of a sudden I get a statement reflecting a PART MONTH VIP MEMBERSHIP FEE of R27.15 on the 23/07/2015 and a VIP MEMBERSHIP FEE of R54.50 on the 07/08/2015. I never gave any permission for this and I can see it is a problem from Edgars as many people have exactly the same problem. Is this now Edgars new way of *****ing money from their paying customers? Please Edgars cancel the unauthorised membership fee, refund my money or I will have to close my Edgars account fully. I did send an e-mail to accounts department still waiting for feedback.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
31 Aug 2015, 13:33Hello Julius82,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to our accounts department to look into and assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to our accounts department to look into and assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Edgars's reply31 Aug 2015, 13:33
Official
Hello Julius82,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to our accounts department to look into and assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to our accounts department to look into and assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***