1 reviews | Active since Jun 2016
Unauthorised charges on acount
<p>I've had an amount of R60 credited on my account for the past 4 months. I've been phoning and emailing since 1 April and I get the same stock response: It's been forwarded to a manager who's dealing with it. For 4 months already! Really!!! Atrocious customer service</p>
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve regarding club VIP fee. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
Your reference number is ********** 407/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve regarding club VIP fee. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
Your reference number is ********** 407/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
I've had an amount of R60 credited on my account for the past 5 months. I've been phoning and even sent 13 emails since 1 April and I've been getting the same stock response: It's been forwarded to a manager who's dealing with it. For 5 months! In the most recent email I was promised to have the amount reversed by my next statement. I received my statement today and guess what: Still no reversal! Worst customer service ever!!!
I've had an amount of R60 credited on my account for the past 5 months. I've been phoning and even sent 13 emails since 1 April and I've been getting the same stock response: It's been forwarded to a manager who's dealing with it. For 5 months! In the most recent email I was promised to have the amount reversed by my next statement. I received my statement today and guess what: Still no reversal! Worst customer service ever!!!