bM
bongi M
1 reviews | Active since Nov 2013
20 Jul 2018, 09:02
Unauthorised cellphone subscription
My account had two debit amount for airtime and data subscription that is not authorized. when I queried who authorized the amounts and where the airtime & data were being credited to I got an email telling me they would be cancelled. I haven't received an refund and the accounts department tells me the subscription has been cancelled. What I want to know is still a mystery I am thinking of closing my account as it appears Edgars is unable to see who loaded the subscription & why it means someone can buy clothes for what ever value & I would be expected to fit the bill
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Edgars's replyOfficial
20 Jul 2018, 16:07Thank you for bringing this matter to our attention.Kindly note that we have submitted a
request to have the fees reversed for the airtime subscription's which was cancelled on the 3/7/18 and
this will reflect on the next statement . We apologise for the frustrations caused .
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply20 Jul 2018, 16:07
Official
Thank you for bringing this matter to our attention.Kindly note that we have submitted a
request to have the fees reversed for the airtime subscription's which was cancelled on the 3/7/18 and
this will reflect on the next statement . We apologise for the frustrations caused .
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,