Unauthorised Billing
I called Edgars on 2nd march 2016 regarding 6 unauthorised policies on my account. I spoke to Sibongile Kumalo. I requested the following:-<br> 1. Policies to be cancelled<br> 2. Date and time when I authorised or signed contract to open them<br> 3. Telephone recording when I authorised them<br> 4. Refund of the amount that has been added to my account for those policies.<br> <br> I was promised that I will get feedback in 7 days and investigation will take 2 - 3 weeks. I AM STILL WATING FOR FEEDBACK....<br> <br> I called again on the 30th March because NO-ONE gave me feedback. I spoke to Wendy and my call ref No: ***. <br> <br> I AM STILL WAITING FOR FEEDBACK.....<br>
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Edgars's replyOfficial
19 Apr 2016, 10:47Hello znteleza,
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply19 Apr 2016, 10:47
Official
Hello znteleza,
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
's updateReviewer Update
16 May 2016, 13:51The Only thing that has been done on my account is Unauthorised Policies has been cancelled.
I see on my statement that some has been credited. Apparently this insurances were 'activated" in August when I opened the account.
1. May I request a statement FROM August to NOW of how much I have been charged for those unauthorised policies
The following has not been attended to:-
2. Date and time when I authorised or signed contract to open them
3. Telephone recording when I authorised them
4. Refund of the amount that has been added to my account for those policies.
's update16 May 2016, 13:51
Reviewer Update
The Only thing that has been done on my account is Unauthorised Policies has been cancelled.
I see on my statement that some has been credited. Apparently this insurances were 'activated" in August when I opened the account.
1. May I request a statement FROM August to NOW of how much I have been charged for those unauthorised policies
The following has not been attended to:-
2. Date and time when I authorised or signed contract to open them
3. Telephone recording when I authorised them
4. Refund of the amount that has been added to my account for those policies.