MC
Maropeng C
1 reviews | Active since Sept 2014
09 Feb 2015, 11:48
Unauthorised Bill
Hi<br> <br> I went to an Edgars store to buy only to find out that my account has been charged extra R113 of airtime and R39 t of which the R39 rand i did cancel last month but even this month its still on my account i have been calling the contact centre and one lady from OTM told me am wasting my time cause am inquiring about something am not sure i told her that i did saw the transaction from the shop but she keeps on telling me thats its not there. an the problem is that even if u cancel they dnt refund and i am using airtime, am using my time petrol and airtime to contact them an i think their service is toooo bad.
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Edgars's replyOfficial
10 Feb 2015, 12:29Hello mastrytee,
We would like to apologise for the overall experience, we understand the frustration for your countless efforts to try resolve your airtime subscription query, for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note that the RMCS department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
We would like to apologise for the overall experience, we understand the frustration for your countless efforts to try resolve your airtime subscription query, for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note that the RMCS department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply10 Feb 2015, 12:29
Official
Hello mastrytee,
We would like to apologise for the overall experience, we understand the frustration for your countless efforts to try resolve your airtime subscription query, for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note that the RMCS department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
We would like to apologise for the overall experience, we understand the frustration for your countless efforts to try resolve your airtime subscription query, for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note that the RMCS department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,