1 reviews | Active since May 2016
Unauthorised and unknown service fee added to my account
<p>Was shocked to find a "Service fee" of R22.80 on my account yesterday.</p> <p> </p> <p>I was informed that it's a new monthly fee.</p> <p> </p> <p>I had no knowledge of this new fee and I have not authorised for it to be charged to my account.</p> <p> </p> <p>From searching online for information, I see that you've decided to include it for all accounts with a debit balance from Jan 2016. I've always been in credit (40c).</p> <p> </p> <p>Made a purchase 26 July, and only 10 days later when I pay off this account in full, this fee appears! How is that possible? How is that legal?</p> <p> </p> <p>I've never known of this fee. I've never acknowledged this fee. I've never accepted this fee.</p> <p> </p> <p>I'm trying to have this fee reversed and cancel my account. But they're making that as difficult as possible saying they have to look into it before allowing me to cancel my account that has been paid in full (except for the unauthorise R22.80).</p> <p> </p> <p>Edgars - what a terrible way to treat your most valuable and loyal customers. I'm out!</p>
We must apologise for the delayed response.
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
Your reference number is ***/GO
Kind regards
Edcon Customer Experience Team
***
We must apologise for the delayed response.
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
Your reference number is ***/GO
Kind regards
Edcon Customer Experience Team
***