Unauthorised Account Opening, Identity Theft and Harassment
<p>I continue to be harassed (daily by 'private caller' on my phone and text messages) by Edgars' debt collection partner, MBDCS, regarding an overdue account, which was supposedly opened by "me" last year in Johannesburg (according to Edgars). I never opened this account or bought anything on that account. I live in Cape Town. I haven't shopped at Edgars in YEARS.</p> <p> </p> <p>MBDCS insist that I must to go to a police station and complete an affidavit stating that I didn't open the account and submit to Edgars and MBDCS. This is an inconvenience for me and unfair when it is clearly Edgars who failed to properly authenticate the person who has **********ly opened an account in my name.</p> <p> </p> <p>If Edgars has evidence (signatures, video etc.) that I opened the account and made this purchase then they are welcome to present it.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the procedure in closing a ********** account is to visit the store with a police affidavit so that the store may be able to liaise with the *****s and Dispute team. They will revert back to you after the investigation conducted by the *****s and Dispute team. We apologise again for any frustrations incurred.Please find the below reference number for your post.
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Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the procedure in closing a ********** account is to visit the store with a police affidavit so that the store may be able to liaise with the *****s and Dispute team. They will revert back to you after the investigation conducted by the *****s and Dispute team. We apologise again for any frustrations incurred.Please find the below reference number for your post.
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Kind regards,
Customer Experience Team
Call Centre: ***.