1 reviews | Active since Jun 2016
Unauthorised account charges
<p>Edgars has been charging an amount of R60 to my account since February 2016 after I specifically told the telemarketer that I DO NOT want their product. I've been calling the call Centre for 4 consecutive months trying to correct this madness and every month I've been getting told that they'll fix it. Now I don't owe Edgars any money but every month I receive a statement of a R60 that I owe them on a monthly basis, mind you this figure accumulates and an account service gets added on top of this. This is completely unacceptable and I demand a full refund on the entire amount *******ly charged to my account. </p> <p> </p> <p>I'm done with Edgars. This **** is ******* I did not consent to this and I believe all calls are recorded. I want my money back and I'm never shopping there ever again. </p> <p> </p> <p>Look out for these Edgars Telemarketers, they will **** you!!! </p>
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you regarding the Good taste and travel fee.
Please be advised at this point we cannot provide a time frame for resolution however we assure you the query will be resolved, Your patience will be highly appreciated.
Your reference number is ********** 389/GO
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you regarding the Good taste and travel fee.
Please be advised at this point we cannot provide a time frame for resolution however we assure you the query will be resolved, Your patience will be highly appreciated.
Your reference number is ********** 389/GO
Kind regards,
Edcon customer experience team,
***
