Unauthorised account activity

<p>I received my Edgars statement in March and noticed there were 2 transactions that I did not recognise. Entitled "Good Taste and Travel" for the amounts of R58 and R60. </p> <p>I queried this with customer services and nobody seemed to know what I was talking about. I was then given a number to call. I spoke to an operator who advised that a supervisor would call me back.</p> <p>Two weeks later I was still waiting for the call.</p> <p>So I sent an email- the first of MANY stating my case.</p> <p>I was then informed that the matter was under investigation.</p> <p>Several more emails later, the now 3 transactions were reversed.</p> <p>I then received a call 14 June from Patricia at the Edgars Club Travel desk. She informed me that the case had been escalated to her. She says the amounts reflecting on my account were for club membership. I have never joined the Club.</p> <p>I did tell her that people had called me on 2 seperate occasions offering membership and I had declined.</p> <p>Since their calls are recorded I suggested that she go back and refer to the recordings.</p> <p>She assured me that she would cancel membership. BUT reversals of the amounts would only be done pending investigation!!!!</p> <p>Now I see once again that NOTHING has been cancelled. My account has reflected R60 each month for the last 3 months.</p> <p>I have not been able to get into contact with Patricia again.</p> <p>But this is now actually theft.</p> <p>I have also asked on several occasions for someone in a position of authority to phone me.</p> <p>Nobody has!</p> <p>It is completely unacceptable</p> <p> </p>