unauthirised billing balance , no receipt provided

<p>I have written before and provided my card number , my id is ********** 131085, cresta had a system error and therefore they claim transaction did not go through, i explained that seeing that it was an error on cresta side that my installment should not be higher, i have paid in advance for teh next 2 months and i did not budget any additional amount, that amount of R3022 need to be taken off and only loaded in the month of march as it was not my fault that the system had an error, i even offered to return the good but was told that returns are not allowed, i believe edgars forced me to purchase good to make my balance higher, i had even told the sandton city branch that i could not exceed credit of more than 9000 for the festive period and they claimed i had enough credit , not letting me know that the cresta transaction was not refelcting on the total balance. please refer me to ombudsman if this can not be sorted out efficiently and i will claim damages accordingly as i was not provided with a reciept and then i am told by customer service i would have been charged if security saw me going with the good out of store,</p>