KA
Karl A
1 reviews | Active since Aug 2015
15 Aug 2015, 16:01
Unautharised charges to my account
I received an invoice via sms about -R40 per month plus interest for vip membership for extra benefits.<br> I did not authorize this action and enquired the customer services about it. They said they would email proof of this recorded phonecall where i said yes to this activation! I have received no such email and its been about a week and a half or 2 weeks that passed.on top of it all i have received no monthly invoice for deductions to my account only after 4/5 months i received the first invoice notifying the overdraft on my account.<br> I would like them to justify this action and send proof before ill pay or admit their wrong doing and remove the charges from my account completely.<br> Regards<br>
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Edgars's replyOfficial
17 Aug 2015, 16:47Hello Karelrsa,
As per our telephonic discussion, please be advised the club membership subscription that was billed on your account has been reversed. We apologise for the inconvenience and discomfort caused, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for the complaint is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, please be advised the club membership subscription that was billed on your account has been reversed. We apologise for the inconvenience and discomfort caused, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for the complaint is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply17 Aug 2015, 16:47
Official
Hello Karelrsa,
As per our telephonic discussion, please be advised the club membership subscription that was billed on your account has been reversed. We apologise for the inconvenience and discomfort caused, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for the complaint is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, please be advised the club membership subscription that was billed on your account has been reversed. We apologise for the inconvenience and discomfort caused, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for the complaint is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***