ON
Ouma N

1 reviews | Active since Mar 2025

16 Aug 2016, 17:59

unathorised charges

<p>Edgars agents used to call me to join edgars VIP club and i refused on several occasions. Later i realised that my account was charged for extra R60.00 for vip. I then went to store n the lady contacted the consultat who indicated that all the money from August 2015 to June 2016 will be paid back since I indicated that I never agreed to that n the person who authorused it without my concern must take all responsibility since I never agreed to that. July statement came with changes only on the 60.00 charges but the money was never paid. I went to the store n was advise to write a letter n email it but to date I see the statement still no changes. Edgars rectify this </p>

0
Replies (1)
Edgars
Edgars's reply14 Sept 2016, 13:32
Official

Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Kindly note we have escalated the query to Accounts department for further assistance in this Edgars Club VIP matter and feedback will be provided. The Edgars Club was cacnelled on 02/07/2016.

Your reference number is ***/GO.

If you ever need to speak to us, please call us on ***.

Kind Regards
Customer Experience Team
***

Best regards,