Unapproacheble, unfriendly staff

I am very disappointed in the customer service I experience from Edgars, not only one store (N1 city, Bayside, Canal Walk), overall the whole experience is disappointing. In Jan I purchased two work pants from N1 City and when I enquired as to where I can find another one, the response "we can`t see stock at other branches" and that's where it ended. They don't even offer to find out and get back to me. The staff all over is very unfriendly and unapproachable. I am not surprised that Edcon folded as they did not look after the main asset - their customers. I have had the account for 17 years and are considering closing my account.