Unanswered Calls

Edgars continuously sends through texts prompting one to use their credit available. I finally made a credit purchase at the Durban, Gateway Edgars. The staff had asked for my ID copy of which was given. Only to get a text the following day from Edgars notifying me that a security block has been placed on my account. I was traveling and away from my home town. I made MULTIPLE calls to the call centre. The call centre agents did try to assist and put me through to the ***** department, however there was no answer on their end. I tried again on Monday, at least 5 times, this was while I was trying to complete my work and still no answer at the ***** department. So ... basically Edgars places a block on my account AFTER verification was done and I must call them to get it lifted. When I do, repeatedly there is no answer on their ***** line. I cannot continue calling them and am completely unsatisfied with their service at this point.