MR
Marcell R

1 reviews | Active since Jul 2016

19 Jul 2016, 09:15

Unallocated Deposits and Threats

<p>After settling my account in February (+/-10 000), I have been getting phone calls asking to make payments on a remaining balance.</p> <p> </p> <p>I paid R800 in June, the payment is just missing and no one can find it (even after submitting a bank statement reflecting the payment) Then paid another R350 in July. Then I get a phone call (on a Saturday morning at 7 - which is completely *******) saying I need to pay another R1200, by an extremely rude women, who put the phone down in my ear after I told her someone needs to find the R800 payment before I pay again. Then I get threatening messages and phone calls on a daily basis... How is that even logical? I am beyond frustrated. Between the phone calls and visits to the Fourways mall branch I really have no idea what else to do to just get some help.</p> <p> </p> <p>I am really not shocked at all that Edgars and Edcon are busy going down. </p>

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Replies (1)
Edgars
Edgars's reply20 Jul 2016, 06:47
Official

Thank you for taking the time to share your concerns with us.

Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.

Your reference number is ********** 011/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***