UNACCEPTABLE TREATMENT

I have been harrassed and now threatened with legal action by Edgar's despite settling my account in full in Mar20 after being informed informed of looming retrenchment by my employer despite having retrenchment insurance cover with Hollard Insurance attached to my account. . Daily calls from *********** call center staff followed requesting settlement for an outstanding which derived from the funeral policy attached to the Edgar's account.

The call centre contact numbers provided by Edgar's to cancel the policy was unreachable at all hours, assistance from staff and follow up emails to Hollard Insurance to ensure the policy is cancelled fell on dead ears.

I have proof of email including completed documents requesting cancellation etc.

My last call received about 6weeks ago from a bright spark ( call center agent) , who apologized for the harrassment and who highlighted the fact that the matter should have been communicated to Hollard instead of the customer, was a relief. She immediately cancelled the policy and advised me to email Hollard again which I did.

Question: Why was the first agent not able to cancel the policy to avoid monthly premium increment ?

Why is it the customer's responsibility to cancel the policy auto appended to the account at inception?

Why the daily harassment when every conversation is recorded and updated in your profile?

My entire nightmare experience is unacceptable after being a loyal customer with a clean credit record with Edgars for over a decade!