UNACCEPTABLE SERVICE EVER

I have never seen such BAD, UNSATISFIED, SERVICE IN MY LIFE.

I went to Edgars Mall of Africa to return the shoes that I bought in their store. I Live in centurion and I love buying clothes from different stores especially big stores because they have unique clothes. A week ago I went to Edgars here in centurion to return the shoes and there were willing to assist me,the store manager advised me to take it back to Mall of Africa as they don't have the brand and its not on their system. That store manager treated me with respect and she was taking the shoes.

On the 08 February 2018 I went to Edgars mall of Africa to return the pair of shoes,this pair of shoes has been worn and I don't have a slip of the shoes but I still have the box. .... the cashier NONHLANHLA didn't even greet me she said,she started inspecting the shoes,without even asking me why I'm returning them,then explained that I'm returning the shoes because their hurting me and I couldn't wear then even for 20 minutes. After she said to me no the shoes has been worn I won't be able to assist you(with a bad attitude)I requested her to call a store manager...But she called LILLIAN the credit manager. I explained everything and even told her that I phone HEAD OFFICE and the said I can return the pair of shoes as long as I still have the box.

Even WORSE the manager made me feel so worthless,she humiliated me confront of other customers and her colleagues and she made a show off,she was very rude to me and very very arrogant and she never showed sympathy and respect,I even told her that I don't expect that attitude from her and her reply was I can report her to head office nothing will be done. But as a credit manager she won't refund it I'd rather do myself leave the store before she embrass me,she sounded like she was threatening me. I requested her to call as store manager,she refused (what kind of service is that?) WILLEM The store manager was called and It he was also arrogant and ..... was arguing with me in front of the manager..so much happened I was not helped. I was told that I will not be assisted and I was very heartbroken not only because of my shoes were not exchange but because of the service I received from management,manner of approach is very important and I do not accept bad customer service.

So much happened and I would like this to resolve by someone who will be fair,I am a customer and I know my rights.

The store manager WILLEM was wearing a name tag written (SERVICE WITH RESPECT,SATISFACTION AND DELIGHT) none of those words were practiced.

I have also decided to return all the clothes I bought in Edgar that has been worn...I have about 10 pairs of shoes and clothes. I will never buy anything at egdars store again.

My Cellphone: ********** 404

Regards Tendani