Unacceptable service

This is the second time I am posting about the same thing. When I make an online purchace, you want to verify the purchase each time! When I don't answer my phone on a Friday afternoon 18:00, you block the account.

Firstly, No one can make an online purchase without my login details or with the OTP that is sent to my number! So why on earth do you want to block the account each time????

Secondly, I am the second account holder, and not the main account holder. My card is linked online and I am the one doing the purchasing. But I can't verify the purchase. The main account holder is out if reach and can't be contacted.

I've verified the account twice before, and now the call centre won't assist, and my account remains blocked! But when it comes to payment , I, as the second account holder, are allowed to make payments!!!! This is unacceptable service.

I will pay the account balance, close it, and will not support Edgars again. I am over this.