unacceptable service and policy

<p>My aunt bought some clothes for her daughter at Edgars Mall of the North (Polokwane) on her account. Her daughter lives in Louis Trichardt. Only one item fits. She then wanted to return the items , only to be told that they can not credit her account, they can only give her a voucher. She is a pensioner, now she still needs to pay her account as her daughter can't wear the clothes and she does not want to use the voucher as there are absolutely NOTHING suitable at Edgars. Is this how they treat clients? especially pensioners? It is disgusting! This goes against the CPA, Edgars is really not above that. We will be taking this matter to the consumer council if they do not credit my aunt's account. Also the staff and manager at that branch made a mockery out of her, stating she needs to read the small print on the back if her slip. I will nver set foot in that shop again as they have terrible attitudes and stupid policies.</p>