1 reviews | Active since Jun 2015
Unacceptable Service
I have reported my phone ****** at the Edgars N1 City Branch and expected to get the claim approved for the amount between R5000-R8000 as this is what I am paying for every month. Not only was my claim approved for only R4000 The insurance policy is also taken more out of my account monthly without any verbal or written confirmation from me. If I did not lay this claim I would never have known this. I have had to make multiple trips to this store only to be meted with a disgustingly rude Consultant who has no way of speaking to customers while her manager simply stands by and allows this. If this matter is not resolved, I'll be looking into taking further legal action against Edgars as I know they are not allowed to take more money out of my account without my consent and I need to have my claim approved for the correct amount of what I am paying for. I will also be cancelling my account as this is simply unacceptable.
Our attempt to contact you at 10:07 AM was unsuccessful.
Thank you for raising your apprehensions with us. Please note you were not double charged, but you were billed a 'part month fee' for the cell insurance which is from the day it was enrolled to the last day of billing. This means we run our billing cycle from the 7th of each month to the 6th of the next month and because cell insurances cover your model immediately you have to be billed a part month fee to ensure immediate cover.
Please be advised the insurance will give you a pay out according to the current value of the handset. Currently the handset is R3299, thus you were given R4000.00.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the collections department on ***
Kind regards
Edcon customer experience team.
***
Best regards,
Our attempt to contact you at 10:07 AM was unsuccessful.
Thank you for raising your apprehensions with us. Please note you were not double charged, but you were billed a 'part month fee' for the cell insurance which is from the day it was enrolled to the last day of billing. This means we run our billing cycle from the 7th of each month to the 6th of the next month and because cell insurances cover your model immediately you have to be billed a part month fee to ensure immediate cover.
Please be advised the insurance will give you a pay out according to the current value of the handset. Currently the handset is R3299, thus you were given R4000.00.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the collections department on ***
Kind regards
Edcon customer experience team.
***
Best regards,