Unacceptable service

I'm currently at Edgars centurion. This horrible customer service I'm receiving from a lady by the name of Mavis. I have been here over 30 minutes and not assisted at all. All I need is a letter of account closure. If I'm not assisted at the customer service then when am I suppose to be assisted???? This lady has bad manners and bad ATTITUDE going around leaving me hanging and assisting other people who found me here!!!!! Simple because she's assisting people with new account so I'm no longer considered as a customer because I paid up my account!!! I will never recommend anyone to open an Edgars account if we are treated like nobodies!!!! ****ed off I don't think I will ever buy at any Edcon store again!