Unacceptable response

Ref: ***/GO<br> <br> Note, a general signage was shown to me on how the holiday luggage promotion would look. I want you to view the camera in the store which will show a general signage (I saw one near the luggage department - why did you not do that already) - you are merely taking your store's word over mine without any proof and coming up with unacceptable excuses. Another person at work will also confirm this. She also saw what I saw. Further, I confirmed with an employee of Edgar's that all the luggages were on sale. Based on his feedback, I inconvenience my family for over an hour in another store to get that promotional price. I assume that you are only going to apologise on his behalf. Since your employee also confirmed that all luggages were on sale, I still want the luggage at the promotion price at that time - why is this so difficult?. I don't want another unacceptable email response - you are wasting my time. I want you to call me personally to resolve this long outstanding matter. <br>