Unacceptable lead time on complaints

--- Original Message ---<br> From: Luna Van Dyk<br> Received: 2015/07/15 02:06 PM<br> To: Red Square Customer Services<br> Subject: Product complaint #***<br> <br> Dear Red Square customer service,<br> <br> I have a complaint from one of the products I ordered online which was delivered today. I have attached some pictures to illustrate my frustration.<br> <br> I have purchased the Smashbox high definition concealer in fair, when I received it it was clearly cakey. I expect when I pay R250 for a 8ml tube of concealer that it gets to me in perfect looking condition. Not cakey and at the same time oily liquidy. I do not want a product that looks over the expiration date.<br> The product came with a price tag of R175 on it while I paid R250 more that 44% increase. So this makes me question the true value of this product.<br> <br> In my conclusion it makes sense to me that this product was on the shelve for a long time, justifying a price increase of R75/44.89%. In turn this means that this product is not suitable for use anymore. <br> <br> Please could you give me an explanation to the above. I look forward to your speedy response.<br> <br> This was my original complaint and 41 days later still no feedback!!