Unacceptable customer service at Edgars Centurion mall

Unacceptable customer service I received at Edgars Centurion Mall and to request urgent intervention regarding a perfume purchase. In September, I purchased a Bvlgari refill perfume for approximately R3,000. I later discovered that my existing Bvlgari bottle, also purchased from Edgars, is not refillable, rendering the product unusable. The item remains unopened and in its original packaging. When I attempted to return it, I was advised that a receipt was required. Despite being told the receipt might be traceable, I was later informed it could not be located and that my only options were an exchange or store voucher. I requested that the amount instead be credited to my *** account. The matter was escalated to the supervisor, Nomvula, who was dismissive and unhelpful. Most concerning is that no employee requested my *** card or attempted to verify the purchase through my account history. I request that this matter be investigated and the purchase amount credited to my account.