UNACCEPTABLE CUSTOMER SERVICE AND REFUNDS OR RETURNS POLICY

<p>On Sunday 18/06/2017 i was at edgars sandton city to do some shopping and at the same time i brought along a guess jersey to be returned and refunded, i had purchased the guess jersey cash on 28/05/17 for the amount of R800.00 and the reason for purchasing the item cash was because i forgot my account card. </p> <p> </p> <p>I lost my slip and upon getting to the customer services on the kiddies floor they told me to go to the cashiers who will assist me with the return and refund.</p> <p> </p> <p>A cashier lady by the name of Uschie was assiting and told me to wait as i had explained to her that i had lost the slip and i was there to return it as it was not what was wanted for whom i had purchased after which i requested for a refund, she asked me to wait and went to call the manager whose name on the name badge is Ethel "Ladieswear Manager" </p> <p> </p> <p>When she came there , she told me that because i lost the slip they could not give me the refund but can give it to me on a gift card, even though i told her that she could go and check that the guess jersey was purchased from the sandton city store she was being adamant that there was no way that they could track the sale dating back to the 28/05/17 which in no way acceptable because i run a Engen filling station and convenience store and i can trace a sale or transaction dating back as far as atleast 5 years providing i have the date and approx time of the transaction.</p> <p> </p> <p>In any case i was willing to accept the gift card with amount of the jersey being loaded on it, at that the cashier Uschie and the manager Ethel started telling me that because of the promotion i would get 25% less and not the full amount of R800.00 of my purchase which infuriated me.</p> <p> </p> <p>The manager left as the cashier was busy working out how much they would refund me and after a few minutes the cashier called me forward to say that they could only refund me R529.00 or R579.00 which was really upsetting for me as a regular customer and always up to date account holder to hear and i told her to get the manager there immediately as i was not willing to accept such an amount.</p> <p> </p> <p>When Ethel "Ladieswear Manager" came back she along with the cashier and no care attitude and were adamant that take it or leave even though i told them that no person in my place would be willing to write off more than R200.00 just because Edgars was running a promotion and they still couldn't care after which as i was leaving i told them that i would report this in what ever way i could as this was unacceptable.</p> <p> </p> <p>I went on to tell them that i would stop paying my Edgars account which every month without fail on time a payment of R2000.00-R2500.00 is made and that i would tell the Edgars Head office and accounts dept that i will not pay my account any longer until such time that Edgars resolves this issue and takes disciplinary steps against these staff members and ensures that future customers at all stores will never have a hassle of this nature.</p> <p> </p> <p>I would appreciate it if this matter is given due importance and seriousness and resolved promptly for if it comes to it that the issue is not resolved within this week than by the end of the month i will honour my own words by no longer paying the account regardless of it having a bad impact on my name.</p> <p> </p> <p>On the Egars cctv footage at the cashiers on the kiddies floor at approc 10:50am and 11:30am on the ladies floor there was a white man and a white lady who had a similar issue and were shunned away and not assisted at all.</p> <p> </p> <p>THIS IS UNACCEPTABLE that Edgars Sandton City city staff and Returns and Refunds policy is such that customers have accept the attitude, the policy and walk out disgruntled.</p> <p> </p> <p> </p>