Unacceptable customer service

Placed 3 online orders 02/12. Orders are still not received. Received an email that 1 was our on del on 9th but it never arrived. The other 2 are for store collections and everyday I call, I receive a different update. One min its dispatched to the store, the next, its at the warehouse waiting to be dispatched. The emails from Edgars contradict the del status. How long does it take to do a del? Stop the lies. Where are my parcels? This is unacceptable. Never again. And then when calling your call centre, you spend no less than 10min on the line and today after 10 min on a call, the agent, Jackie puts me on hold to check what a particular status meant and after 4 to 5 minutes of waiting on hold for her to return, she cut my call. Infuriating. Where are my orders??? Never order online!!!