Unacceptable Customer Service

After have been a long standing client. I extremely disappointed by the service provide at Edgar's. Last month I had made a payment via the Edgar's self service app, as to which there has been endless issues at edgars with the locating of my payment upon the proof of payment that had been made as to which took several days to reflect. Due to app not working. I had on the 27th of October made a payment via EFT as to which I had emailed the proof payment to Edgar's to my amaze the payment had not reflected, I had then called the customer service department as to which a consultant had advised me that it would take up to 3 to 5 working days for the payment to reflect, on the 4th of November 2023 I had received a message stating that no payment to edgars will lead to my credit record been affected. I had once again called Edgar's and to my amaze they consultant had advised me that it would take up to 7 -14 working days for the payment to reflect as investigation is to complete regarding the Proof of payment.

This utmost the worst and disappointing customer service recieved.

I am now confident that I will be going ahead with canceling of my Edgar's account.