Unacceptable Account Handling & Ongoing Billing Issues

Unacceptable Account Handling & Ongoing Billing Issues I am extremely disappointed with Edgars' account management and customer service. Despite following all the necessary steps to settle my account, I continue to face unnecessary frustration and incorrect billing.

After paying off my account, I was left with a small balance of R10, which I was unaware of. Six months later, I received a threat that my account would be handed over to RCS if I didn’t pay.

In November 2024, I contacted Edgars Collections to request a settlement amount, only to be told they could not assist and that I needed to call the call center. The call center then redirected me to a physical Edgars store, where I was informed that they needed to contact head office for a settlement confirmation.

After much back and forth, I was advised to settle via EasyPay, but when I attempted to do so at my local Spar, I was told the EasyPay number was incorrect.

To avoid further issues, I proceeded to pay R143.08 at the beginning of December 2024, as per the continued correspondence I had received via SMS and email.

Now, two months later, I find myself in the exact same situation—being told I still owe R76.85 on an account that should have been closed in December 2024.

Edgars, I will not pay this amount, and I will escalate this matter to the ombudsman if necessary. I have followed every step you instructed, yet my account remains unresolved. This level of incompetence and poor service is unacceptable.

I demand immediate resolution and confirmation that my account is fully settled and closed—without any further incorrect charges.