UNACCEPTABLE

Today I went to Edgars Rosebank with the intention of making my first huge purchase on my account that I opened in December last year. I spent 4 hours in the store and tried on about 50 items. When I was ready to pay, the lady at the till swiped my card and told me that my card showed as being ****** or lost. Clearly it was not lost as it was in my hand. She then referred me to customer service, where I was left to wait. Eventually someone acknowledged me and told me that they could not help me because it was a public holiday. I was told to come back tomorrow or on Monday. I do not have petrol or money to be driving up and down. Now all the clothes that I worked so hard to find are gone, and I am very upset.<br> <br> If Edgars had confirmed with me in writing that my card had been ******, then this could have all been avoided and sorted out. In conjunction with this, I got a call this week from Edgars Melrose Arch telling me that my car was ready to be picked up. How is this possible when I received the card from Killarney Mall in December and got the card upon opening the account? What is going on? Is someone committing ***** and using my name? <br> <br> I am very upset and expect compensation.