Unacceptable

I've had my Edgars account for about 6 months now. I've paid my account each month, I have even paid extra on some months. Each month I pay R60.00 for the VIP Club card, that I never received. Every time I go to the Cape Gate branch to collect it the manager says they don't have stock. THEY DON'T HAVE STOCK? I have phoned the Head Office and they keep saying the branch has to issue the card. <br> Considering the fact that I was on hold today for 25 minutes and then the phone was dropped in my ear, even when I phoned back as well, you might respond to this. <br> I want my VIP Card by Thursday, I will even pick it up at Tygervalley (as explained to the headoffice before I was put on hold) and I want the previous months money credited to my account. <br> If you can not provide me with the card by Thursday 28 January 2016, all moneys paid for the card should be credited to my account. <br> I will attempt to contact Edgars again during the day.