Unable to use account

I opened an Edcon account a few years ago and used it very often. I lost my card and did not get a new card until 9 June 2018.

The lady who gave me my new card said I could use the account as it was still active. I tried to use my card, and then it was BLOCKED.

I spoke to the lady where I got the card and she changed her story and said that my account has been closed and I have to wait 3 years to apply for a new account. FYI she was very rude and wasn’t in the least interested in assisting me.

I went to one of the pay points to try and find out what is wrong, the lady said I should go back to the instore accounts department, they have to update my details then I can use my card again.

After being treated very rudely by the instore accounts department, I decided to rather call your account department, the guy I spoke to said that my account was blocked and I have to wait 1 year to apply for a new account.

I’m now confused on what to do???? Do I wait 3 years?? 1 year??? Or can I simply update my details to use my account.

I have always been a loyal client of Edcon – why is it this difficult to use MY ACCOUNT????