VM
Veryke M
1 reviews | Active since Jun 2015
10 Jun 2015, 16:59
Unable to unsubscribe
Below the electronic marketing communications received from Edgars is an option to unsubscribe. When you click the link and fill in the necessary info and click on 'OPT OUT', you get the message 'error occurred'. When you email [Email Removed] and ask to 'unsubscribe', they email back that you must contact the call centre. When you call the call centre, there's no option to deal with this query and when you wait for a consultant who can assist, you get cut off. All this just to unsubscribe??
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Edgars's replyOfficial
12 Jun 2015, 10:54Hello VME,
Thank you for raising your apprehensions with us. Kindly note we have send a request for an Opt Out to our IT department. We assure you that your email address will be removed from our database. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Kindly note we have send a request for an Opt Out to our IT department. We assure you that your email address will be removed from our database. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply12 Jun 2015, 10:54
Official
Hello VME,
Thank you for raising your apprehensions with us. Kindly note we have send a request for an Opt Out to our IT department. We assure you that your email address will be removed from our database. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Kindly note we have send a request for an Opt Out to our IT department. We assure you that your email address will be removed from our database. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,