Unable to refund me at ANY Edgars store

<p>Despite their recent campaign focused on customer service and ensuring that Edgars has placed customers and their experience first, it does not seem that the new owners/stakeholders filtered that message down to the staff members. On the 16th December I placed an order online a to the value of R401.80. The website indicated that the order would be delivered to CNA within 2 to 5 working days, which was ideal as these were Xmas gifts. After not receiving a response from Edgars as to what the status of my delivery was, I called them on the 23rd and was advised that my order was not sent to the courier yet, i.e. nothing was done since I placed my order. I requested to speak to someone from the online department and I was told that they are on leave and would only be returning on the 28th December. Firstly, that makes no business sense at the busiest time of the year and I was stuck having to find Xmas gifts elsewhere. I was informed that my concerns would be escalated. I received an email on the 30th advising that my order was ready for collection. I collected my order from CNA on the 3rd January. I returned the goods to Edgars blue Route on the 5th January and was advised by Pam that they cannot assist me as they doo not have those items of clothes on their system and that I would have to go to Claremont (which is completely out of my way). I called the call centre Anand was advised by Steve that although the receipt states I can return the goods to ANY of the Edgars stores, if the items are not on their system then I need to take it back to CNA. I asked to appeal to his manager as the reason for the return was due to Edcons delayed delivery and I failed to see why I had y I be inconvenienced again. I explained to him that woolworths and MRP allows you to return to any store irrespective of that particular stores "system". He advised that his manager being either Fatima, Angela or Khetiwe would return my call, as they were in a meeting. It's been 2 days since that call and I am yet to receive their call or a call for my concerns which were escalated on the 22nd December. This makes me thankful that I closed my account 3 years ago, before things got as bad as they are today. I fail.To understand why I need to go to a specific store, when the receipt clearly states that I can return it to any store. Why does Edgars inconvenience their customers lives by falsely advertising delivery times and then falsely indicating on the receipt and on the return policy that goods can be returned to any store, when they can only be returned to stores which are out of your way completely. They do not value their customers enough to return their calls. Needless to say, I will not be using Edgars ever again as they doo not comply with clause 6.3 and 6.4 of their own refund policy which states that they want to make th ings easier for the client and that I can return the items to any one of the Edgars stores. I will.not hold my breath for a positive response to this complaint</p>