Unable to reach customer services

Oh Edgars, I know things are tough, but now you have lost the plot completely. How on earth can you think that it is okay to run a company without decent customer service?

Firstly, I did not appreciate RCS just cancelling my six onth interest free account. They have already added monthly fees to the account, fair enough, but basically making it another credit card is just not worth my while.

Secondly, because of this, I want to cancel my Edgars Club membership, which I have barely used, and I want to decrease my credit limit. However, there is no longer an in-store customer service division. Alright, Covid-19 is probably to blame for that, so let me phone them... After about 25 minutes of being on hold, I get the message that they do not intend to take my call. If it is due to call volumes, please just tell me.

Now I have sent an e-mail, but I am not too optimistic that I will get a reply any time soon, which is why I am also posting here. I just want to cancel a service I never use and decrease my credit limit, is that really too much to ask?