Unable to purchase

I went online to red [URL Removed] to purchase a Bvlgari Pour Homme Soir cologne and the purchase process never completed siting an error with the system however their system gladly deducted money from my account. i sent them an email which generated an automatic response email and since then not a single person from them has called or emailed me concerning this matter. I have been calling them this whole day to no avail, it is as though my money has vanished and there is no trace of it as the \my orders"tab doesn't even show anything. I'm appalled at how ******** their call centre is and how hard it is to get through as the line just sometimes go dead after the voice prompts. trying to get to the bottom of this matter is proving costly and pointless. I believe i would've done myself a huge favour by simply driving to the store to buy it. the petrol cost along with the purchase would have been way less than what i have already lost trying to call these people."""