TP
Trudie P
1 reviews | Active since Sept 2015
17 Sept 2015, 14:41
Unable to prvide service
I was in edgars 11/9/15 at 10h00 and 11h30 and 16/9/15 at 15h00, I wanted a new edgars card since mine was ****** end of 2014 and only realized that I didn't have it when I wanted to buy some clothes and wanted to get a edgars club card, in all 3 situations they couldn't assist me because their Telkom lines was not working ... how is it possible? What should I do???
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Edgars's replyOfficial
19 Sept 2015, 10:07Hello Bulbulbend,
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been forwarded to the stores management to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been forwarded to the stores management to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Edgars's reply19 Sept 2015, 10:07
Official
Hello Bulbulbend,
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been forwarded to the stores management to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been forwarded to the stores management to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***