Unable to have paid up account closed

I have settled my account with edgars in March 2020 and have requested for my account to be closed and to be sent a paid up letter. It is May 2022 almost 2 years ago and my own shows as active with the credit beareau. I no longer wish to have this account and want it to be off my record as I have emailed, called several times but to no avail. I am sick and tired of not being assistedto have my query resolved, had I been in arrears they would be hounding me whole day 10 times a day to pay. If this matter is not dealt within 2 business days I will be escalating it to the Ceo.

I have all my email trails of the communication that I have submitted as proof.

I want my account closed with immediate effect and the credit beareau's to be notified accordingly.