UNABLE TO DELIVER ON PROMOTIONAL ITEM

I visited Edgars Newtown Mall on 22/01/06. There was a sign (50% off) in the luggage section. The promotional board did not state only on the Holiday collection. A male employee confirmed that this promotion app**** to all luggage in-store (in-store cameras can verify this interaction) and to all Edgars stores. The reason I did not buy the luggage is I required confirmation from my husband before purchase. On 24/01/2016, I visited Clearwater Mall branch and was advised that the above promotion does not exist. I asked them to contact Newtown to verify the promotion. My husband and 3 small kids had to wait over an hour with no success. Itumeleng (Newtown Mall) said that there was no sign in the luggage section (basically calling me a ****).Today I revisited Newtown branch and asked to speak to Itumeleng (was advised that she was not in). I spoke to Glen who advised that there was nothing he could do to assist but only to apologise. Edgars I assume employ educated staff - if the employee was unsure, he should have found out before giving me an answer. Apologising does not resolve the issue - Edgars needs to deliver on what their employee advised.