Unable to close account due to poor customer service

On the 30 September I emailed requesting that my account be closed. I settled the account on 1 October but later that week received a new bill for Club fees as a result of my account not being closed. I emailed once again, then also sent a message to the Edgars Facebook page. As requested, I inboxed the Edgars FB page my details, all in vain. I have still not received any feedback.

I went to the Cresta Edgars store last week Saturday (17/10) and was told that my account couldn't be closed instore, but that we needed to call in. It took close to 10 minutes before receiving an answer. I spoke to Candice who lacks basic communication skills. She did not understand when I told her that I had emailed on the 30 September to have my account closed so I should not have to pay the new club fee bill I received in October as a result of my account not being closed on time as requested, and instead repeatedly insisted that I could only close my account after paying the club fees even though my bill was settled on the 1 October. She asked me for the email address I had used and despite telling her the address, she kept me on hold for over 5 minutes just to have me repeat the email address. I had emailed ***

She then told me that I had used the wrong address, yet no one from Edcon has had the decency to reply. When I asked her if Edcon and Edgars are linked, she said no, even though I got the address from the Edgars website.

I then gave in and said I would pay the account just to have it closed and she said she would put me through to the Edgars club department but instead just dropped the call. I spent over 20 minutes on the call. I then paid my account again, and waited close to half an hour just to use the phone in Edgars, and after waiting another 10 minutes to get my call answered, I gave up and left.

There were at least 3 other disgruntled customers with similar issues. If Edgars is going bankrupt, this is why. Your customer service sucks. I want my account close. I should not have had to even pay the additional club fees accrued after I had settled my account and requested it be closed on 30 September.

I have always paid my account on time. The service I received, or lack thereof is highly disappointing and unprofessional.