1 reviews | Active since Jan 2016
Unable to buy item/contract due to no barcode
Travelled from Rondebosch to Promenade Mall on Saturday the 16th January to acquire an advertised special namely AG Go tab 7' at R119 x 24 months But to my dismay it could not be given to me because not loaded on system, I was suppose to have this item for my Daughters birthday as her present on 23 January 2016 which is most dissapointing as this deal is only at Edgars connect store<br> The assistant said that she would follow up on Monday 19th January 2016, On Monday I was assured that the imei numbers were sorted i.e. The problem was sorted and it would take max 24 hrs to reflect and that I could come collect on Wednesday,When I returned on Wednesday the 20tj the consultant was on leave and no one else could help me.I called in today the 21st January and was told 'no luck' and I must phone Cellc call Centre which is linked to Edgars connect ,I did this holding on at times for 18 minutes and a further 30 minutes only to find out that they have nothing to do with featured Edgars connect deals <br> Edgars have advertised this deal in printed brochures and an online digital advert features on cell c web page !!!<br> I am so frustrated as this is an advertised deal and only expires end of JAN
We must sincerely apologise for the overall experience. Please be advised we have notified the store manager of the lapse in service, as that is not the type of service that indicates our standards. We assure you all concerns raised did not fall on deaf ears. The store manager will be in contact with you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Please be advised we have notified the store manager of the lapse in service, as that is not the type of service that indicates our standards. We assure you all concerns raised did not fall on deaf ears. The store manager will be in contact with you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
