*****ULENTLY SIGNED UP FOR POLICY AT EDGARS

In January 2023 I found out that in November 2022 I was signed up for 2 policies ie. Home Protect Plan and Family Provider Plan at Edgars (Carnival Mall). I was totally surprised as I never spoke to anyone about these policies. I already have Home Insurance, Pension Fund as well as a Life Policy so there was absolutely no need to sign up for these plans. I contacted Edgars and requested that these policies be cancelled, and my account be credited accordingly. The request was forwarded to IUA and after numerous calls and emails, I was told by the “Investigator” that the Home Protect Plan was cancelled and refunded, but the Family Provider Plan will be cancelled, but will not be refunded as I was aware of the Plan. I emailed Edgars a few times to assist as I have been their customer for +/- 30 years, however they did not care two hoots and referred me to IUA. The Family Provider Policy document was *****ulently signed by the Agent at the Edgars store, and they expect that I will merely accept the outcome, yet it is so clear that the signature is NOT mine. I am utterly disappointed with Edgars; it’s been 5 months since I made a purchase from Edgars as I am now very wary about shopping at any of their stores. I have spoken to other Agents at the Store and was told that the Agent that *****ulently signed me up was dismissed due to his misconduct with other customers. I was told by IUA to forward my complaint to Hollard to be reviewed, it’s 3 months and still no feedback from Hollard. My next step will be the Ombudsman. The few rands that are owed to me, will not make me a millionaire, however my concern is how many other customers are being duped in this manner and for this reason, I will make sure that this matter is resolved.