1 reviews | Active since Mar 2011
Ubethical Service and inconvenience caused once again - EDGARS SANDTON CITY
<p>I went into Edgars at Sandton City today to make a purchase. Prior to this I paid off the outstanding balance on my account.</p> <p> </p> <p>As i approached the counter a sales consultant asked me if i would be paying with cash or account, i said cash and he said its a shame as if i have an account i can get a discoount on my item. he asked me for the price and i said it is R700.</p> <p> </p> <p>He told me to go and pay and to come to the next terminal once done. </p> <p> </p> <p>I went to the counter and he said he is just sorting something out and took my card and gave it to a lady.</p> <p> </p> <p>She then came through, swiped my card and started asking me about movie tickets and flights etc...and then tried to sell me a clubcard membership...i declined this and explained to her what the gentleman told me.</p> <p> </p> <p>He then came back and asked again what my purchase was..i told him again that it was R700 and he said that i dont qualify as its only for purchases of 2000 or more. </p> <p> </p> <p>i then asked him why he couldnt tell me that upfront when i informed him of the price as this would have saved me a hassle.</p> <p> </p> <p>I advised him that it was a stupid of him to waste my time. he got very upset and asked me to leave which i did.</p> <p> </p> <p>This is very ********* as it influences a person to use their account in the false pretense of a special offer which does NOT exist.</p> <p>Based on the advice and communication by this gentleman i made choices which are not to my benefit and worst of all to a total waste of my time once again.</p> <p> </p> <p>I cannot understand why this particular branch at sandton city is so useless. its a shame that its my closest but thankfully there are lots of other stores to choose from.</p> <p> </p> <p>I really doubt this will be taken up bgy the store however please be vigilant and please dont let the staff CON you into your accountwhen it is not needed.</p> <p> </p> <p> </p> <p> </p> <p> </p>
We have escalated the complaint to the Edgars Sandton City management to address as our valued customer is not happy overall customer service in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the Edgars Sandton City management to address as our valued customer is not happy overall customer service in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***